Having used Business One for years I have notice every few patches new features are added even though small they can make a difference in an organization. I remember in 8.81 that at PL9 the additions of the attachment tags and the ability to drag drop files into a window. This addition minimizes the need for UDF and improves business process flow. Also something simple as the addition of a checkbox for active employees in the HR Manager was a welcomed addition in 8.81 or 8.82 even not mentioned in any documentation it makes reporting efficient.
The issue is having management allowing these continuous upgrades. With 8.8 and up having simplified upgrade processes it is still a challenge to upgrade. Does anyone have stories or cases that help with the continuous upgrade in an organization.